Terms and Conditions
1. Introduction
Welcome to Pest Reports Pro Ltd ("we," "our," "us"). These Terms and Conditions ("Terms") govern your use of the Pest Reports Pro Platform ("Service"), an online software that provides pest control businesses in the UK with tools to manage their operations, including, but not limited to, creating and sending digital reports, managing appointments, and managing customers. By using our Service, you agree to these Terms.
2. Definitions
Service: The digital platform provided by Pest Reports Pro Ltd for managing pest control operations.
User: Any individual or entity using the Service.
Subscription: The payment plan selected by the User, either on a monthly or yearly basis.
Data Controller: The User who determines the purposes and means of processing personal data.
Data Processor: Pest Reports Pro Ltd, which processes data on behalf of the Data Controller.
3. Subscription and Payment
3.1 Subscription Plans
We offer a range of subscription plans which may be available on a monthly or yearly basis. The specific features, limits, and fees of each plan are described on our website and may be updated from time to time. By subscribing to a plan, you agree to pay the fees applicable to that plan for the chosen billing cycle.
3.2 Payment Terms
Payments are due at the start of each subscription period. Subscription fees are non-refundable except as required by law. Subscriptions will auto-renew at the end of each billing period unless cancelled by the User prior to renewal.
3.3 Termination by User
Users may terminate their subscription at any time. Termination will be effective at the end of the current billing period.
4. Use of Service
4.1 Permitted Use
Users are permitted to use the Service to manage their pest control operations, including, but not limited to, creating and sending digital reports, managing appointments, and managing customers.
4.2 Prohibited Use
Users are prohibited from:
- Using the Service for any unlawful activities.
- Misusing the Service in any manner that could harm the Service or impair any other User’s experience.
- Providing false or misleading information.
5. Content Responsibility
5.1 User-Generated Content
Users are solely responsible for the content they enter into the Service. Pest Reports Pro Ltd takes no responsibility for the accuracy, legality, or appropriateness of the content generated by Users, including any text, images, or other media uploaded to the Service.
5.2 Content Review
Pest Reports Pro Ltd does not routinely monitor User-generated content, but reserves the right to review and remove any content that violates these Terms or is otherwise objectionable. Pest Reports Pro Ltd is not responsible for any images uploaded by Users and disclaims liability for any inappropriate or unlawful material uploaded to the Service.
6. Data Protection
6.1 Roles and Responsibilities
Users as Data Controllers: Users are the Data Controllers for any personal data they enter into the Service. Users determine the purposes and means of processing this data.
Pest Reports Pro Ltd as Data Processor: Pest Reports Pro Ltd acts as a Data Processor, processing data on behalf of the Users in accordance with their instructions.
6.2 Data Handling
Pest Reports Pro Ltd will handle and store data in accordance with applicable data protection laws and regulations. Users must ensure that they have the necessary rights and consents to enter personal data into the Service.
6.3 Data Security
Pest Reports Pro Ltd implements appropriate technical and organisational measures to protect data against unauthorised or unlawful processing and against accidental loss, destruction, or damage.
6.4 Data Access and Portability
Users have access to their data stored within the Service and can export or delete their data as required.
7. Termination and Suspension
7.1 Termination by User
Users may terminate their subscription at any time. Termination will be effective at the end of the current billing period.
7.2 Termination by Pest Reports Pro Ltd
We reserve the right to suspend or terminate a User’s subscription without notice if:
- The User violates these Terms.
- The User engages in misuse of the Service.
7.3 Effect of Termination
Upon termination, the User's access to the Service will be revoked. No refunds will be issued for the remaining period of the subscription.
8. Limitation of Liability
Pest Reports Pro Ltd is not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
- The User's use or inability to use the Service.
- Any unauthorised access to or use of our servers and/or any personal information stored therein.
- Any interruption or cessation of transmission to or from the Service.
9. Indemnification
Users agree to indemnify and hold Pest Reports Pro Ltd harmless from any claims, losses, damages, liabilities, including legal fees, arising out of the User’s use or misuse of the Service, violation of these Terms, or violation of any rights of a third party.
10. Changes to Terms
Pest Reports Pro Ltd reserves the right to modify these Terms at any time. Users will be notified of any changes and continued use of the Service constitutes acceptance of the new Terms.
11. Governing Law
These Terms shall be governed and construed in accordance with the laws of the United Kingdom. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
12. Contact Information
For any questions or concerns regarding these Terms, please contact us at:
By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.