Privacy Policy
Pest Reports Pro Ltd ("we," "our," "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect information that we collect from users ("you," "your") of Pest Reports Pro Platform ("Service").
1. Information We Collect
1.1 Information You Provide
Account Information: When you register for an account, we collect your name, email address, company information, and payment details.
User-Generated Content: Information entered by you or your technicians into the reports.
1.2 Information We Collect Automatically
Usage Data: We collect information about how you use the Service, such as the features you use and the time spent on the platform.
Device Information: We collect information about the devices you use to access the Service, including IP address, browser type, and operating system.
2. How We Use Your Information
2.1 To Provide and Improve Our Service
To set up and maintain your account.
To process transactions and send you related information, such as purchase confirmations and invoices.
To provide customer support.
To improve the functionality and performance of our Service.
2.2 Communications
To send you updates, security alerts, and administrative messages.
To send you marketing communications, subject to your preferences.
2.3 Legal Compliance
To comply with legal obligations and to enforce our Terms and Conditions.
3. How We Share Your Information
3.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
3.2 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
4. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised or unlawful processing and against accidental loss, destruction, or damage.
For the purposes of operating Pest Reports Pro, we store your data on secure servers in the European Economic Area (EEA). Credentials such as passwords are strongly encrypted. Pest Reports Pro does not store any credit card or bank account details. They are stored by the payment processor system 'Stripe' which themselves are subject to the strictest compliance regulations.
5. Your Data Protection Rights
Depending on your location, you may have the following rights:
Access: You have the right to request a copy of the information we hold about you.
Correction: You have the right to request correction of any inaccurate information we hold about you.
Deletion: You have the right to request deletion of your information, subject to certain exceptions.
Objection: You have the right to object to our processing of your information.
Restriction: You have the right to request restriction of processing your information.
Data Portability: You have the right to request transfer of your information to another party.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you with the Service. We also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. International Data Transfers
Your information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date at the top of this policy.
9. Contact Information
If you have any questions or concerns about this Privacy Policy, or want to contact our data protection officer please contact us at:
By using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
ICO Registration
We are registered with the Information Commissioner's Office (ICO) our registration number is ZB761125.